• The Presenter
• Preparation
• Visual Aids
• Delivery

MODULE 1: Effective Communication

• The importance of self-awareness
• Preparation for a positive first impression
• Barriers to effective communication
• The conventional process model
• Communication purposes
• Business communication
• Effective emails, memos

MODULE 2: Understanding our audience

• The power of deep listening
• Key communication skills
• Non -verbal communication
• Presenting Reports and research
• Communication in meetings

MODULE 3: Presentation skills

• Your look, posture, gesture, eye contact
• Using tonal Variety
• Speaking with energy
• Presenting your visuals
• Non-verbal Communication Non-verbal communication also impacts on a presentation:
  • Tone of voice
  • The look on the presenters face
  • Posture
  • Distance
  • Eye contact
  • Gestures
• Using the Voice The voice carries messages that are not defined by the words used. This is called paralanguage:
  • Vocal quality
  • Volume
  • Pitch
  • Rate of speech
  • Enunciation / accent
  • Pauses
• Using the Voice Most people will respond to a voice that is:
  • Interesting
  • Friendly
  • Pleasant
  • Natural
• The Face Facial expressions are an integral part of any presentation as it communicates:
  • • • Emotion
      • Attitude
      • Feelings
      • As a presenter, you need to make sure that your face does not detract from your message!

MODULE 4: Delivering your presentation

• • • • Central message
      • Brainstorming
      • Using a mind map
      • Designing your presentation using power point
      • Practising and delivering your presentation
      • Feedback and evaluation of your presentation