• • • • Self-awareness and Mindfulness
      • Emotional Intelligence Core competencies
      • Johari’s window
      • Enneagram Personality Test
      • Locus of Control
      • Being a victim or being empowered

Module 2: Interpersonal Skills and Communication

• • • • Developing polished interpersonal skills with staff and colleagues
      • Listening Skills
      • Getting along with my manager
      • Transactional Analysis
      • Deal with tension and conflict more constructively
      • Conflict Management techniques
      • Learn how to give honest and candid feedback appropriately
      • Learn to receive negative feedback constructively
      • Good interpersonal behaviors
      • How to work well with people
      • The iceberg model – the Enneagram compulsions
      • Communicating assertively
      • Assertiveness techniques
      • Assertiveness test
      • Dealing with aggressive people in the workplace
      • Showing appreciation

Module 3: Self-regulation: managing negative emotions

• • • • The skills of self-regulation
      • The skill of shifting focus and attention
      • Recognising negative emotions & their negative impact
      • Temper negative responses
      • Techniques for managing and controlling one’s negative emotions
      • Managing anger – the Amygdala hijack
      • Learn how to work more effectively with difficult people
      • The ability to heal – the healing process
      • Finding the gift in difficult times
      • Managing stress

Module 4: Developing a positive emotional focus

• • • • Gratitude
      • Counting your blessings
      • Making a daily choice to be happy
      • The law of positive attraction
      • Learn how to channel energy and enthusiasm to motivate
      • Developing empathy
      • Empathy in the workplace
      • Emotional Intelligence Test

Module 5: Self Confidence and Resilience

• • • • Appreciating yourself
      • Building self-confidence
      • Resilience: Bouncing back quickly after a setback
      • Resilience and determination

Module 6: My Purpose and Goal Setting

• • • • Identifying my soul purpose or life purpose
      • Reflections on my talents, gifts and core genius
      • Motivation, passion, and energy
      • Life Balance – developing a balance to manage stress
      • Setting long term goals and objectives
      • Implementing goals
      • Considerations, fears & roadblocks
      • Developing an orientation for taking action
      • Spiritual & emotional intelligence